Exchanges and Returns Policy
At PEACH, we want your shopping experience to be safe and hassle-free. Please review the conditions for exchanges, returns, and defective products below.
Right of Withdrawal
For purchases made online, you may withdraw from the purchase within 7 calendar days after receiving your order, without having to provide a reason.
To request a return, contact us via WhatsApp at +55 (71) 99211-8560 and provide:
After confirmation, we will send you the return instructions. The product must be returned without signs of use, washing, stains, or alterations, preferably in its original packaging and with the tag attached.
For withdrawals requested within the legal period, the amounts paid will be refunded according to the original payment method, including the shipping cost, when applicable.
Exchanges for Size or Style
Requests to exchange a product for another size or style must be made within 30 calendar days after receiving the order.
To qualify for an exchange, the product must be unused and free from signs of washing, stains, odors, or alterations. The original tag must remain attached, and the product should be returned with its original packaging whenever possible.
Exchanges are subject to the availability of the requested size or style. If it is unavailable, you may choose another product of equivalent value or receive store credit for the corresponding amount.
If there is a price difference, PEACH will provide instructions for payment or reimbursement of the difference.
For exchanges requested because of a size or style preference, shipping costs may be the customer’s responsibility. This rule does not apply in cases involving a defect, shipping error, or a product different from the one purchased.
Defective, Damaged, or Incorrectly Shipped Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as you identify the problem via WhatsApp at +55 (71) 99211-8560.
Send us your order number, a description of what happened, and, when necessary, photos or videos of the product. After analysis, PEACH may offer an exchange, repair, refund, or another appropriate solution, according to the circumstances and applicable law.
In these cases, shipping costs will be assessed and handled by PEACH.
How to Request an Exchange or Return
Products sent without prior authorization or outside the conditions described above may have their exchange or return process suspended until the situation is regularized.
If you have any questions, please contact us. We are available to assist you.
You can also contact us by email at [email protected].
